As discussed by Poloniex users in the subreddit, one of the most influential crypto exchanges in the world, is not creating crediting user account balances when orders are cancelled.
“When I cancel any open orders, the original USDT value isn’t returned. Usually, the intended buy value is returned to my total and everything is fine but just noticed today that every time I cancel an order, the “Estimated value of holdings” (DEPOSITS & WITHDRAWALS tab) gets smaller and smaller and never returns to the original total.” – Poloniex user commented in the discussion.
Poloniex representatives have responded to a number of similar complaints in its official Twitter account
“We’re investigating reports of canceled orders not crediting back to account balances”.
What is more, Poloniex added in a new Twitter post:
“Some balances are off and will be corrected. Forced liquidations are turned off temporarily”.
It is not the first time when Poloniex is experiencing a number of important problems. Users have been complaining about the quality of its services for already more than a year.